We accept returns only under the following conditions:

- The product received is damaged, defective, or incorrect

- The item is unused, unworn, unwashed, and in its original condition

- All original tags, labels, and packaging must be intact

Requests for returns must be raised within 48 hours of delivery.

The following items are not eligible for return or refund:

- Products purchased during sales, discounts, or promotional offers

- Items marked as non-returnable

- Products damaged due to misuse, mishandling, or normal wear and tear

- Orders where the return request is raised after the allowed timeframe

To initiate a return:

- Email us at ellaindiaofficial@gmail.com within 48 hours of receiving your order

- Share your order ID, clear images/video of the product, and the reason for return

- Our team will review the request and confirm eligibility

Once approved, return instructions will be shared with you.Please note that we do not have a physical store, and returns must be shipped as per the instructions provided by our team.

- Refunds are processed only after the returned product is received and inspected

- Approved refunds will be issued to the original payment method

- Refund processing may take 7 - 10 working days after inspection

- Shipping charges (if any) are non-refundable, unless the return is due to our error

If eligible, we may offer a replacement instead of a refund, subject to stock availability.If the product is unavailable, a refund will be processed.

- Orders can be cancelled only before dispatch

- Once shipped, the order cannot be cancelled

- If cancelled in time, refunds will be processed within 5 - 7 working days

If you receive a damaged or incorrect item:

- Notify us within 48 hours of delivery

- Provide clear photos/videos of the package and product Failure to do so may result in rejection of the return request.

For any return, refund, or cancellation queries, contact us at:

📧 ellaindiaofficial@gmail.com